1. Marketplace item support
Qdev Techs products purchased through Envato include the standard marketplace item support that applies to the purchase. The applicable support period and marketplace rules are shown with your order and are also described in Envato’s Item Support guidance.
2. What standard support covers
Standard product support is for help using the product as documented, understanding product features, and resolving reproducible issues in the supplied product. Please check the documentation and changelog first, as they answer many common installation and update questions.
3. What standard support does not cover
- hands-on server work, hosting administration, or third-party account management;
- custom development, design changes, or bespoke integrations;
- third-party provider issues, costs, or policy changes; or
- work on installations, products, or versions that are no longer supported.
4. Setup services
Installation and launch help are optional services arranged through Qdev Techs. We can help with product installation, environment checks, database setup, configuration, and launch guidance. Hosting, domains, paid services, and third-party provider costs are billed separately by those providers.
5. Optional care plans
Base Support offers priority guidance for configuration questions, launch planning, documentation, updates, and product usage. Premium Care includes that guidance plus update assistance, basic post-update checks, maintenance direction, and higher-priority handling.
6. Care-plan boundaries
Care plans do not include custom development. Unless we agree otherwise, setup and care services apply to one Qdev Techs product installation. We do not promise a fixed response time unless we have agreed one with you in writing.
7. Requesting help
Include your product name, version, a clear description of the issue or goal, and relevant screenshots or error details when you contact us. For changes or cancellation of a care arrangement, contact us and we will confirm the next step.