1. 14-day refund period
You can cancel any direct purchase made on qdev.tech and receive a full refund within 14 days of the purchase date, without giving any reason.
This applies to every product license and support extension sold through our checkout. This policy is in addition to, and does not limit, your rights under the Paddle Buyer Terms and applicable law.
2. Purchases processed by Paddle
For direct purchases completed on qdev.tech, Paddle.com is the Merchant of Record and authorised reseller. Paddle processes the payment and applicable taxes, provides order support, and issues refunds. Qdev Techs remains the product supplier and licensor and provides product delivery and technical support.
3. How to request a refund
Within 14 days of your purchase, you can request a refund by:
- using the “View receipt” link or support link in your Paddle confirmation email;
- visiting Paddle Buyer Support and selecting the refund option; or
- emailing contact@qdev.tech with your order reference, and we will submit the refund through Paddle for you.
You do not need to give a reason for a refund requested within the 14-day period.
4. How refunds are paid
Refunds are returned to the original payment method where possible, within 14 days of your request. The time taken for the amount to appear may depend on your bank or payment provider.
When a refund is issued, access to downloads and support connected to the refunded order will end and the associated license will be deactivated.
5. Requests after 14 days
After the 14-day period, refund requests are reviewed case by case. If a product is materially defective, cannot be accessed, or does not match its description, please contact us with the product name, order reference, and details of the problem, and we will work with you to resolve it. Nothing in this policy limits any consumer right that cannot legally be waived.
6. Marketplace purchases
Purchases made through third-party marketplaces, including Envato Market, are governed by the refund policy presented by that marketplace and applicable law. Refund requests for those purchases must be submitted through the marketplace that processed the payment.
7. Chargebacks and payment disputes
Where possible, please request a refund using the steps above before opening a chargeback or payment dispute with your bank or payment provider. It is usually the fastest route to getting your money back.
Nothing in this policy limits your lawful right to dispute a charge under applicable card-scheme or consumer-protection rules.
8. Contact
For refunds, product delivery, access, or technical problems, email contact@qdev.tech and include the product name, order reference, and a short description of your request.
For billing questions, tax-refund requests, or payment disputes involving a Paddle transaction, you can also use Paddle Buyer Support.