Paddle purchases
For purchases made on qdev.tech and processed by Paddle, refund requests must be submitted within 14 calendar days of the transaction date. Paddle acts as the authorised reseller and handles refund requests in accordance with the Paddle Refund Policy and applicable consumer law.
Customers can request a refund using the link in their Paddle receipt, through their subscription-management page, or through Paddle Buyer Support.
Marketplace purchases
Purchases made through third-party marketplaces, including Envato Market, remain subject to the refund policy of the applicable marketplace.
Delivery or access problems
If you cannot access a purchase or believe you were charged incorrectly, contact us with your order details before opening a payment dispute. We will reasonably investigate delivery, access, and billing issues and help restore access where appropriate.
Statutory rights
Nothing in this policy excludes or limits rights that apply to you under mandatory consumer-protection law. Where those rights conflict with this policy, the mandatory law takes precedence.
Contact
For help with product delivery or access, please contact us and include the product, order reference, and a short description of the issue. For Paddle refund requests, please use one of the Paddle options above.