1. Purchases processed by Paddle
For direct purchases completed on qdev.tech through Paddle, Paddle.com is the Merchant of Record and authorised reseller. Paddle is the seller for the payment transaction, processes the payment and applicable taxes, provides first-tier order support, and handles returns and refunds. Qdev Techs remains the product supplier and licensor and provides product delivery and technical support.
Paddle’s Buyer Terms and Refund Policy govern the payment and refund process. Our Terms of Service and licence terms govern your use of the product.
2. General refund position
Unless applicable law requires otherwise or Paddle approves a refund at its discretion, transactions processed through Paddle are non-refundable and non-exchangeable.
You may submit a discretionary refund request within 14 calendar days of the transaction date. Submitting a request within that period does not guarantee a refund. Paddle reviews requests individually and may approve a full or partial refund or decline the request. Statutory, product-defect, and tax-refund rights may have different eligibility rules or time limits and are not restricted by this 14-day discretionary period.
3. Consumer rights and digital content
Consumer withdrawal and refund rights vary by country. Nothing in this policy limits any right that cannot legally be waived, including rights relating to products that are faulty, materially misdescribed, or not fit for their intended purpose.
Where local law allows it and digital content is supplied immediately, a statutory withdrawal right may end after downloading, accessing, or using the product begins, but only where you expressly consented to immediate supply and acknowledged that consequence during checkout. This does not remove rights relating to defective or misdescribed products.
Refund eligibility for support extensions processed through Paddle follows Paddle’s policies and applicable law, taking into account whether the extension has been assigned or used.
4. Product, delivery, or billing problems
If a product is materially defective, cannot be accessed, or does not match its description, please contact Qdev Techs first with the product name, order reference, and details of the problem. We will reasonably investigate and try to resolve the issue.
If the issue cannot be resolved, contact Paddle Buyer Support and include details of the issue and any response received from us. For duplicate, incorrect, or unrecognised charges, contact Paddle directly.
5. How to request a Paddle refund
You can submit a refund request by:
- using the “View receipt” or “Manage subscription” link in your Paddle confirmation email;
- using the support link in your Paddle receipt or billing page; or
- visiting Paddle Buyer Support and selecting the refund option.
Qdev Techs does not pay Paddle-processed refunds directly. If we agree that a refund is appropriate, we will submit it through Paddle. Eligible business sales-tax refund requests are governed separately by Paddle’s Buyer Terms and should be submitted directly to Paddle.
6. Approved refunds
If Paddle approves a refund, Paddle will return the payment to the original payment method where possible and process it within 14 days of approval. The time taken for the amount to appear may depend on the payment provider.
When a refund is issued, future access and support connected to the refunded order will cease and the associated licence may be deactivated.
7. Marketplace purchases
Purchases made through third-party marketplaces, including Envato Market, are governed by the refund policy presented by that marketplace and applicable law. Refund requests for those purchases must be submitted through the marketplace that processed the payment.
8. Chargebacks and payment disputes
Where possible, please contact Paddle before opening a chargeback or payment dispute with your bank or payment provider. This often provides a faster route to resolution. Access to the affected product may be temporarily suspended while a dispute is reviewed.
Nothing in this policy limits your lawful right to dispute a charge under applicable card-scheme or consumer-protection rules.
9. Contact
For product delivery, access, or technical problems, email contact@qdev.tech and include the product name, order reference, and a short description of the issue.
For refunds, billing questions, tax-refund requests, or payment disputes involving a Paddle transaction, use Paddle Buyer Support.