Today we are launching three connected updates for customers: direct purchases through our own store, the new customer portal, and optional service packs for installation and priority support.
Together, these changes make the path after purchase clearer. Customers can buy directly when preferred, attach existing Envato purchases, manage product access, and choose extra help without starting every request from scratch.
Buy directly from our store
Customers can now purchase eligible products and services directly from our own store. Marketplace purchases are still supported, but direct checkout gives us a clearer way to connect purchases with customer accounts and product access.
For customers who buy directly, billing, subscriptions, downloads, license details, and support coverage can sit closer to the same account flow instead of being split across separate systems.
The new customer portal
The portal is now the central place to manage products, licenses, support, and product resources from one dashboard.
- Create and track support requests (Markdown, images, and video).
- Access to your products, support status, documentation, changelogs, and licenses.
- Redeem Envato purchase codes and attach existing marketplace purchases.
- Receive email and push notifications for ticket activity.
- Two-factor authentication for extra account protection.
Installation and support service packs
We have also introduced two service paths: Installation for customers who want hands-on help getting a product ready to launch, and Support & Updates for customers who want a faster support path after purchase.
Installation includes Install & Configure for existing hosting setups and Full Launch Setup for customers who need more guidance around the launch environment. Support & Updates includes Base Support for priority guidance and Premium Care for maintenance direction and update assistance.
Service packs can be redeemed in the portal and attached to the product license that needs coverage.